Refund Policy and Purchasing Information
How To Purchase:
All our services can be purchased online via Visa, Mastercard, Discover or Amex. You may be also presented with additional payment options such as Apple Pay, Google Pay, CashApp, Venmo or PayPal. Please note that other payment methods (besides credit/debit cards) may not be available for all customers and some are presented during order checkout at the discretion of our payment processor.
If you prefer to pay by company check, please contact our offices and will provide you with a direct ACH online payment option or you can mail in a business check to our offices in San Diego. Business check payments will need to clear for 7 business days prior to the subscription starting. We do not accept personal checks.
For online purchases, you can activate your service subscription instantly by adding the specific service to your shopping cart and completing the online checkout / billing process.
Your online subscription will start immediately after your payment has been authorized.
Monthly subscriptions are billed every 31 days regardless of when the order is placed during that specific month. You can either register for a new account on our system or use your Google or Facebook login credentials to bypass the account registration process and proceed directly to billing. You will be redirected to an order confirmation page with direct access to your purchased content plus you will receive an order confirmation email with instructions on accessing your content after your billing method has been successfully authorized.
Refunds | Cancelations
If for any reason, you are not satisfied with your purchased subscription (service), you can cancel it anytime during the billing cycle and your subscription will be automatically cancelled and you will receive credit back to your payment method for that month's subscription amount (current billing cycle).
Note: Due to the usage costs that we incur by our service providers when you are actively using our products, the previous month(s) payments are non-refundable.
We also offer a free tier for ALL of our products to test-drive the service prior to purchasing.
If you paid for your subscription on a discounted annual plan and want to cancel, you will be refunded the remaining amount of your annual plan prorated as a monthly subscription. Example, if you purchased a annual plan for $100 and the monthly rate for that plan was $12 and you cancelled after 2 months, you will receive a prorated credit back for $76.00. ($100 - 2 months at $12/mo). The amount of time elapsed on an annual plan will be calculated as every 31 days as one billing cycle. Any usage for a partial billing cycle (less than 31 days) will be calculated on the prorated refund amount and will be provided as courtesy.
Please allow 2-4 business days for a refund credit to post back to your payment method.
How to Cancel Your Subscription
To cancel your subscription, enter your order ID# and your email address on the subscription cancellation form here or by using the button on the bottom of this page. Your order will be located and you will be asked to confirm your cancellation. Upon submission of the refund / cancelation confirmation, your subscription will be terminated and the current month or prorated annual credit amount will be sent back to your original payment method.
You can also call us at 888-847-7789 and request that your refund is processed manually instead of doing it yourself via our automated system.
Date Retention Policy For Cancelled Subscriptions
We will automatically retain all your site performance data (insight logs) for 60 days after your account is canceled in case you want to reactivate your subscription and/or request a manual data export. After 60 days, we reserve the right to flush your historical site performance data from our servers. If you prefer to have your performance data deleted after your subscription is canceled, please send an email request to [email protected] and your subscription cancellation will be confirmed and your data will be immediately and permanently removed from our systems. Note: if your data is removed due to a request, it cannot be restored again later.
For more information on our data retention policies, please review our privacy policy.
